Shipping policy

Shipping Policy

Thank you for choosing HuduStore for your shopping needs. We are committed to providing you with high-quality products and a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy below to understand how we handle the shipment of your orders.

1. Processing Time

All products need to undergo a processing time before they are shipped to end buyers. The average processing time is 1 - 3 business days. During peak times, processing may take 2 - 4 or 3 - 7 business days.

Orders that are completed on Friday afternoon might be picked up on the next Monday as the shipping carrier does not work on the weekend.

2. Shipping Time

Domestic Shipping (United States)

  • Standard shipping: 7 - 10 business days delivery (usually carried by DHL and USPS)
  • Shipping Cost: $4.99

International delivery (Canada)

  • Standard shipping: 14 - 21 business days delivery (usually carried by DHL)
  • Shipping Cost: $10.00

Please note that transit time does not include handling time.

3. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 24 - 48 hours to update after your order is dispatched

4. Delays

Please note that delivery times are estimates and may vary due to factors such as weather conditions, customs inspections, or carrier delays. We are not responsible for delays caused by shipping carriers or customs authorities.

5. Shipping Destinations

We currently ship to addresses within USA, Canada. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

6. Shipping Notifications

We will keep you informed about the status of your order via email. You will receive order confirmation, shipping confirmation, and, if necessary, any delay notifications.

7. Lost or Damaged Shipments

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.

8. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Exchange Policy page.

10. About Sales Tax

We do not charge any sales tax on orders.

11. Contact Us

If you have any questions regarding these Terms, please contact us:

Office Hours: Mon - Fri (8AM - 8PM) EST
Email: support@hudustore.com
Phone: +1 (505) 4413105
US Address: 1209 Mountain Rd Pl NE Ste N, Albuquerque, NM 87110, United States.
Business Office: 135 Van Xuan Street, Buon Ma Thuot Ward, Dak Lak 63000, Vietnam.